2012 programme

22 March 2012

09.30 Registration and coffee

10.30 Chairman’s welcome

10:40 Interactive voting

10.50 Keynote address

11:20 Questions and comments

11.35 Morning coffee

12.00 Boardroom meetings: delegates will participate in small-group discussions on the following timely issues:

A. Commercial e-trading: learning the lessons from experience
Chaired by David McDonald, co-CEO, Acturis and Simon Ronaldson, sales & marketing director, Acturis

B. Service between broker and insurer: how to optimise it for the benefit of both parties
Chaired by Mark Cliff, managing director, Ageas Insurance, and Chris Dobson, distribution & development director, Ageas Insurance

C. Remaining profitable in a recession
Chaired by Phil Bayles, broker performance management director, Aviva and Andrew Felice, head of broker performance management, Aviva

D. UK SME, its fears, needs and how the industry can help

Chaired by Alasdair Stewart, commercial director, Axa Insurance, and Matthew Reed, managing director intermediary, Axa Insurance

E. Protecting consumer confidence: who are the guardians of our profession?
Chaired by Ant Gould, director of faculties, CII, and Graeme Sutton, director of corporate development, CII

F. Growing your business in ongoing challenging economic times
Chaired by Phil Bunker, managing director, LV= Broker, and Mike Crane, commercial director, LV= Broker

G. How insurers can help brokers add value to customers

Chaired by Giles Fairmann, business development manager, Mid & High Net Worth, RSA, and Bob Trott, managing director, Oak Underwriting

13.00 Networking lunch

14.00 Boardroom meetings - Repeated as at 12.00.

15.00 Afternoon tea

15.30 Delegates will have the opportunity to participate in a leisure activity

17.00 Free time and networking

19.00 Champagne reception

20.00 Editor’s dinner

23 March 2012

09.00 Breakfast

10.00 Boardroom meetings - Repeated as at 12.00 on Day One

11.00 Guest speaker: Terry Waite

11.45 Close of Summit