Programme

9.00

Registration 

9.45

Group photo

10.00

Editor's Welcome 

Sian Barton, Editor, Insurance Age

10.10

Opening Keynote Address: Brexit and the State of the Economy 

Explore the macro and micro economic trends both in the UK and Europe, determine the impacts these will have specifically on your broking industry. Discover how you can best prepare for the forecasted changes to your market.

Vicky Pryce, Economist, Centre for Economics and Business Research  

10.50

The Changing Landscape of Regulation and the Impact on your Industry 

With the change in political landscape, understand how the developments in regulation can impact your company and how you can better prepare yourself for the forthcoming year. 

Jonathan Davidson, Director of Supervision - Retail and Authorisations, FCA

11.35

Coffee and Networking 

12.00

First Interactive Focus Group

A detailed exploration of the key topics stirring conversation in our sector, enabling you to question insurers about the policies affecting your customers.

Delegates will attend three of the following sessions:

A) Keeping up with the Mobile Generation – How do you adapt to the changing communication habits of your customers?

• Understand the options of Mobile Technology – Native Apps Vs Responsive design – Maximising reach and value
• Take a look at trends for Native Apps. Are customers looking for Sales or Service?
• An overview of Mobile Habits – Device preference, Commercial vs Private clients
• InsurTech Generation – I’ve got an App for that, How do you comply?

Jeff McCracken, Sales and Marketing Director, Acturis 

Theo Duchen, Co-CEO, Acturis 

B) In an ever-changing world how do we work in partnership to help Mid-Market businesses continue to flourish and provide peace of mind that what matters most is protected today, tomorrow and in the future?

• Mid-Market businesses often are too small to have in-house risk managers, discuss how can we work together to establish long term partnerships beyond insurance protection. What do you need from your insurer partners to achieve this?
• Understand how you can win and retain mid-market customers through access to data and analytics to facilitate customised insurance solutions based on timely advice, value and certainty.
• Discuss how we can work together to help mitigate losses before they happen to provide you and your mid-markets with a competitive edge in an uncertain world.

Dave Carey, Head of Mid-Market UK, Aviva 

Ben Ryan, UK Sales Performance Leader (International Brokers), Aviva

C) Driving trust in the profession together

• Understanding current public views of our market through the Public Trust Index, and how we can further client centricity
• Learning how building trust is incorporated with the Chartered standard, and how we can further serve society
• Solving the biggest challenge of our sector, how we can attract and retain new talent, with the changing reputation of our profession, such as through Aspire Apprenticeships

Sandra McDonald, Development Manager, Chartered Insurance Institute

Steve Jenkins, Development Director, Chartered Insurance Institute 

D) Brokers E&O – Learning from Mistakes

• Learn from previous experience how brokers are exposed to different claims and different risk, and how you can identify such issues before it becomes a claim.
• Discuss the common features of claims made against brokers and understand how to identify them before they become an issue.
• Finding the solution: How can you avoid this happening to you, and making your personnel aware of the implications of claims made against the company.

Richard Webb, Director, Manchester Underwriting Management 

Pat Wood, Joint Managing Director- Casualty Division, Manchester Underwriting Management 

13.00

Lunch & Networking 

14.00

Second Interactive Focus Group

15.00

Coffee & Networking 

15.30

Third Interactive Focus Group

16.30

Room Check in and use of South Lodge Grounds 

19.15

Drink Reception  

20.00

Dinner

Guest Speaker 

9.00

Breakfast 

10.00

Welcome 

Jonathan Swift, Director of Content, Insurance Age 

10.05

Brokers: Winners or Losers in the Transformation of Insurance?

• The impact of the digital revolution on the insurance market
• What’s real and what’s hype?
• With insurers, reinsurers, and InsurTech MGAs and all jostling for position, how should brokers position themselves?

Andrew Rear, Chief Executive, Digital Partners, Munich Re

Closing Keynote Address

Sir Geoff Hurst MBE, World Cup Winning Former Footballer, Alzheimer’s Society Supporter

11.20

Editor's Closing Comments 

Sian Barton, Editor, Insurance Age 

11.30

End of Summit